Confidential
Quatt.Weekly all-hands · 15 min
Monday Kickoff
Last week’s score,
this week’s push
Week of 8 June 2026
Quatt · Monday Kickoff
Last 6 weeks · non-Chill
Quote → signed → planned → installed
Six weeks, 27 Apr → 7 Jun (left → right); last week in full colour, earlier weeks faded. Non-Chill, stacked by product; weekly throughput. Installed folds in follow-up visits. Only last week is labelled.
Hybrid
All-Electric
Home battery
Follow-up
Quote sent
Quote signed
Plans sent
Jobs planned → WPS20
Installed incl. follow-ups
129install visits last wk — 121 new + 8 non-Chill follow-up · vs 150/wk new (June 200)
130Chill installs (tracked separately)
258jobs planned — back up from 76 the week before
⚠ Follow-up jobs created / week (installs not first-time-right) — rising as we scale
27 Apr → 7 Jun (non-Chill) · the rework behind our first-time-right problem
Source: DWH per standup-queries.md. Non-Chill, Consumer Orders. Installed = completed Installation + non-Chill follow-up jobs (Chill follow-ups excluded). Only last week labelled; bundles double-count by ~1–2.
Quatt · Monday Kickoff
The week ahead · what’s booked
Jobs planned, by week (non-Chill)
This week (8 Jun, 182) and 15 Jun (173) are well-booked; it thins fast after. Bar = scheduled incl. non-Chill follow-ups (grey); 1 Jun = last week, done. Filling gaps + late-June capacity is the main lever.
Hybrid
All-Electric
Home battery
Follow-up
▒ faded = done / current week
1 Jundone
8 Junthis wk
15 Jun
22 Jun
29 Jun
6 Jul
13 Jul
20 Jul
Source: DWH per standup-queries.md (install outlook). Scheduled Installation + non-Chill follow-up jobs by week (Chill follow-ups excluded). Far weeks fill in as deals are planned.
Quatt · Monday Kickoff
Last week · Chill (cooling)
Chill at peak — completion is the gap
Chill installs / week: solid = completed, faded = scheduled / not finished. The pre-order batch peaked; booked work tapers after mid-June (far weeks still fill in).
27 Apr4 May11 May18 May25 May1 Jundone8 Junnow15 Jun22 Jun29 Jun6 Jul13 Jul
130Chill installs last wk (of 175 scheduled)
~75%Chill completion — below the ~90% goal
79Chill signed last wk (demand)
Source: DWH per standup-queries.md. Installation jobs, PRODUCT_FAMILY = Chill. Completion = completed ÷ reached-outcome. Chill tracked separately from the non-Chill funnel + covenant target.
Quatt · Monday Kickoff
Last 8 weeks · B2B
B2B orders — the installer channel
Partners ordering Quatt systems to install themselves — our business-to-business channel. Small but growing: ~12/week in April → low-20s now, and broadening from hybrid-only into All-Electric and Chill. Stacked by product; last full week (1 Jun) in full colour.
Hybrid
All-Electric
Chill
13 Apr20 Apr27 Apr4 May11 May18 May25 May1 Junlast wk
22B2B orders last week (installer channel)
~9of them All-Electric + Chill — up from hybrid-only in April
177B2B installs scheduled (last 8 wks)
Source: DWH DIM_DEALS, DEAL_PIPELINE = ‘Installer Channel’. Orders = deals created per week by SELECTED_PRODUCT (bundles double-count by ~1–2). Week labels are Mondays; 1 Jun is the last complete week.
Quatt · Monday Kickoff
Last week · backlogs
Signed, waiting to get installed
Hybrid
All-Electric
Home battery
Signed, awaiting work-prep (Q2S–WPS13Q)
755 527·137·104
Ready to schedule (WPS13)
127 67·39·24
On hold — waiting on customer (WPS13a)
109 86·9·14
In work-prep (Plan0)
93 49·45·2
Follow-up jobs (WPS13F)
40 → 0 by end June
Plan-zero “mountain” is cleared. The follow-up backlog must hit 0 by end of June — all teams. Work-prep is short on simple deals: most of Plan0 is complex All-E / battery.
Source: DWH per standup-queries.md. Snapshot today, non-Chill, Consumer Orders. H·A·B = product occurrences (bundles double-count).
Quatt · Monday Kickoff
Last week · what’s slowing the ramp
Top blockers, prioritised
| Issue | Context | What we’ll do |
|---|
| P1June is back-loaded | 8 & 15 Jun booked, but it thins fast after; capacity won’t catch up on its own. Main lever = add capacity in the last weeks of June. | Ops: +1 Chill freelance couple; pull Roke off All-E in the last full week (Quatt installers do longer days). |
| P1Fill the gaps | Open slots don’t match the deals we have (postcode + duration). Jackie/Luca filling 8 Jun onward chronologically. | BT&D: automate gap↔funnel matching (postcode + duration) so teams fill slots fast. |
| P1Follow-up backlog → 0 | Follow-up jobs are the easiest way to fill near-term slots; target is zero by end of June. | All teams: Unlock follow-ups; clear the whole backlog by end June. |
| P1Commissioning stability | A back-end release broke the installer app version — commissioning stuck from ~4pm Wed; Bas fixed it remotely till 8:15. | Eng: root-cause back-end/app compatibility; gate releases. |
| P1First-time-right too low | Completion slid 96% → 84% over 6 weeks (Chill ~75%) as we scaled — Roke pushed to 2/day + prep gaps mean more installs don’t finish first time; each miss spawns a follow-up. | Ops+Eng: compile the full list of failure causes, fix 1-by-1; new FTR system flags misses live. Target 90–95%. |
| P2Too few short jobs | We have very little genuinely short work to fill gaps — the real capacity drag. | Sales/Ops: prioritise simple deals — hybrid singles & 3.8kWh batteries (Jorge’s list). |
| P2Work-prep skill bottleneck | Only 3 WPS can process complex All-E / battery; plan rejections ran +50% last week. | Ops: train the rest of WP on All-E + battery (Alejandro’s urgent priority). |
| P2HV sales capacity | Too few home-visit reps → >15-day waits, reps drive >50% of hours, conversion drops past day 10. One lever, triple win. | Sales: onboard the 2 new HVRs; density cuts driving and lifts conversion. |
| P2Self-serve conversion | ~8 configurator orders/wk; first page hides the monthly price — 90%+ drop there. | Sales+Mktg: online-order discount + chatbot; surface monthly payment. |
| P2Chill installers 2→3/day | The Chill freelance fleet (new to our methods) runs ~2/day — Chill, not hybrid/all-E. | Ops: coach the fleet + Electra training; simplify Chill commissioning. |
Quatt · Monday Kickoff
Last week · beyond the numbers
Around the company
Commercial
- Record week — ~€1.5M signed (>€6M/month run-rate); strong All-E upgrades, Chill attach 20–25%.
- Marketing re-anchored to total margin (not cheap-lead volume); first financing lead in — defaulting ads & web to monthly payments.
Planning & process
- S&OP — this week’s WBR discussed the 2026 monthly plan per product + is close to sign off on the long-term purchasing-capacity outlook (install volumes).
- Rhythm — daily 150/200 standups + this weekly Kickoff are now the default.
People
- First employee survey (eNPS) is out — please fill it in; it sets our people baseline.
- New Sales-team comp model — base pay with performance on top, rolling out this week (Sales only).
Product & tech
- “Rose” AI voice agent soon handling inbound calls (empathy way up over 3 months) - exploring offering appointment slots on the phone.
- Gap-matcher built — Line-item planning tool surfaces which deals fit each open slot.
Quatt · Monday Kickoff
This week · Product & Engineering
Product & EngineeringGustavo Juárez
Our 4 June software release went out across the whole system — the in-home controller, the app and the cloud (118 fixes & features). Two themes this release: easier installs and updates that happen by themselves. CiC 4.7 · Cloud 2.39 · App 1.57 · ODU 2.1
What just shipped
- Heat pumps now update over the air. Outdoor units can be updated remotely — no engineer visit. This release is what switches it on.
- All-Electric installs are faster & clearer. Pre-heating cuts the waiting time, and the installer now sees live readings and plain-language reasons when a step fails.
- Fewer Chill support calls. Fixed units switching on by themselves and showing “offline” while they were actually online.
- Smarter All-Electric homes. The heat battery now charges when power is free or negatively priced; devices show up by serial number instead of a code.
In flight — incl. hardware
- Chill water tank. Removing the hose from the tank to stop a capillary (siphoning) effect.
- Front panel improvements.
- Heat-pump cost-down. Reopening the work to make the unit cheaper to build.
- Opening up to partners. Letting certified partner installers commission our systems — the All-Electric “B2B” wave.
Source: official Quatt Ecosystem Release notes — 4 June 2026, the single source of truth for what shipped. Hardware items are current work-in-progress from engineering.
Appendix · read after
Team detail — urgent & continuing
The next slides are the full per-team picture for reference — not presented live. Each team: what’s urgent this week, and the longer-term work continuing underneath.
Appendix · team detail
Sales
SalesJorge
Urgent this week
- Cooling configurator first. All dev resource to the Chill configurator for sunny-weather readiness (over the battery flow).
- Fix cooling lead-routing — the “chill upgrade” deal name traps leads in UQL2 (Andreas / Tom).
- HV capacity. Onboard the 2 new reps; level-load visits (70 → 50–55 min) to lift count.
- Price-rise lock-in — customers lock in the current price by placing an order in the configurator.
Continuing
- Prove the cooling → heat-pump wedge; sell the full system to Chill-only callers.
- Drain the Plan-0A / stale-deal backlog (chase the ~70 ready deals).
- Test hybrid installs with partner installers through end June.
- “Rose” AI voice agent → phone-based slot booking.
Appendix · team detail
Marketing
MarketingAge
Urgent this week
- Shift spend to margin. Ramp All-Electric (~€230/sale) + battery; relaunch PowerUp Bundle 2.0.
- Online-order discount live; surface monthly price on the configurator’s first page.
- Re-email everyone who got a battery quote.
Continuing
- Continue to increase cooling-configurator conversion.
- Counter the summer dip — don’t coast; create urgency earlier with Chill + battery.
- PMax all-season split; chatbot on the configurator.
Appendix · team detail
Operations
OperationsBas
Urgent this week
- Capacity for late June. +1 Chill couple; pull Roke off All-E in the last full week; longer Quatt days.
- Fill gaps + clear follow-ups to 0 by end June; unlock ISM follow-up jobs.
- Train work-prep on All-E + battery (only 3 qualified today); cut the +50% plan-rejection rate.
Continuing
- Self-reschedule automation (~2 weeks out).
- Renovation / relocation scaling plan (Bob); external-installer SLA.
- Fix Chill freelancer completion-accuracy data.
Appendix · team detail
Engineering & Product
EngineeringGustavo
Urgent this week
- Root-cause the commissioning outage — back-end/app version compatibility; never block the field again.
- Sprint priority = whatever blocks growth most — now Chill → All-Electric commissioning + Chill stability.
Continuing
- Infra refactor + cloud-cost reduction over new features.
- Only product work that improves installability / fit stays a priority.
Appendix · team detail
BT&D · Business Technology & Development
BT&D6 streams — Commercial · Ops · Data · CS · IT · The Engine
This week & next
- B2B plumbing — Installer Channel ↔ NetSuite. Sandbox sales-order & company-creation tests look good; next is credit-limit + pricing — the backend behind the B2B channel.
- Homebattery self-serve flow (12 Jun) and the work-prep tool V1 (16 Jun); tidy unused deal stages out of the pipeline.
- Support AI. TCS AI second release; move to Zendesk for AI chat + knowledge base; copilot for support articles.
- QuattOS — refine the vision & requirements.
- The Engine. Faster CI/CD + AI-assisted code review; next rocks — decouple the Lead object (Pipeline 2.0) and live configurator updates.
Recently shipped
- Prets financing — live. Customers can finance a Quatt purchase; the Warmtefonds process is handled automatically, so installs happen sooner.
- Installer app shows stock & orders (Materials 2.0) — installers see their grabstock + orders and flag missing parts on time.
- Homebattery fire-sale 2.0 + price change — a battery alongside a Hybrid system at a discount.
- AI in engineering. Test coverage 30 → 220 scenarios; manual testing per ticket from hours → ~20 min.
Watch: Data-team capacity is tight for a few weeks (several people OOO) — a few target dates slipping. Source: BT&D Weekly, 8 June 2026.